Services
Medical Billing Services
When you partner with Cornerstone Medical Management your benefits include a practice management system which provides integrated online scheduling, financial and practice analysis reports Our software is consistently updated with new features, reports, and services which are all included at no additional charge - and there are never any software training or upgrade fees.
Cornerstone Medical Management provides a dedicated, experienced account staff to work with your office. Your account manager and billing specialists are committed to helping you obtain the best reimbursement possible - in a timely manner. We handle all types of insurance claims - including workers compensation, personal injury, commercial, Medicare and Medicaid. Not only does our staff file the claims but we also provide 100% of the follow-up activities.
By using Cornerstone Medical Management as your total billing service, you maintain control of your future and leave your billing to us. The service we provide allows your organization to focus on in-house patient care while our qualified staff constantly monitors the billing and payment follow-up. Outsourcing helps assure consistent billing and coding service. Your cash flow is not interrupted by employee turnover, vacations, or sick leave - and your continuing education costs can focus on patient care, not insurance rules and regulations.
Changing regulations, technological advances of the health care and billing industries, and managed care issues are constant. Cornerstone Medical Management is dedicated to keeping up-to-date in all aspects of the billing industry by participating in educational and skills training programs. Cornerstone Medical Management is committed to ongoing professional development and first-rate customer service.
Training and Consulting
Cornerstone Medical Management offers on-site consulting services. Whatever your needs are, from billing policies, coding review, and office process review, our experienced staff can help you resolve your issues.
Cornerstone also hosts web-based and live training seminars on the hottest Billing, Documentation and Compliance-based topics. Our one-hour Lunch-and-Learn series offers web-based training on relevant topics at an affordable price. We also offer no-cost Lunch-and-Learn classes on FDM's features to provide additional training to our clients on functions and features that might be overlooked! These free classes are open to all and include a 45-minute presentation and Q&A session.
Business Review and Compliance Audits
Our business review and audit services can help you achieve multiple goals. Are you looking to identify potential lost revenue? Evaluate your compliance program? Verify your documentation really justifies the care you're providing? Maybe you just want peace of mind that your office is doing everything it can to meet your patients' needs, operate in a compliant manner and remain profitable. Complicated billing regulations, confusing coding rules, complex Medicare policies, fear-driven down coding. may all result in lost reimbursement, impacting your bottom line.
Health care providers face complex business challenges on a daily basis, and with recent changes in the industry, times are becoming even more uncertain. Cornerstone Medical Management is dedicated to providing physicians and practice managers with comprehensive solutions that span across all stages of the healthcare business cycle. Our team of professionals brings a wealth of experience and capabilities to effectively address the critical issues facing your practice.
Some of the services we offer include:
- Development and implementation of a fully customized compliance program
- Conducting a review of the effectiveness of your existing compliance program and provide updates to your policies and procedures.
- Providing staff training on your compliance program.
- Development and implementation of a HIPAA privacy and security program.
- Reviewing existing HIPAA policies and forms.
- Conducting comprehensive internal investigations of compliance violations.
- Functioning as your compliance officer
- Providing billing, coding and compliance seminars and presentations.
For health law firms:
- Conduct interviews and internal investigations for your clients under attorney-client privilege.
Coding and billing requirements are complex. Keeping up with HIPAA, OIG, NCQA, CLIA, Medicare, Medicaid and other regulatory agencies can be overwhelming. Cornerstone employs Medical Compliance Specialists, Certified Professional Coders, Certified Professional Medical Auditors and providers of varying specialties in their business reviews
We realize that physician practices have increasingly strained resources. Our goal is to provide high-value solutions while maintaining affordability to our clients. An effective healthcare compliance program can help an organization spot errors in its processes, and prevent small problems from becoming large ones, especially in the area of billing to government healthcare programs.
Looking for a simple review of 10 charts per provider, a focused audit on a particular risk area, or support during a government investigation? Our Business Review and Auditing services can help - whatever your need. Protect your practice with a full compliance program or simply validate your documentation meets industry standards by selecting one of our business review packages shown below.
Option A - Chart Review
The client forwards copy of the patient's records and the codes assigned to each chart. Cornerstone staff will use the CMS Documentation Guidelines, and AMA CPT coding rules to determine the correct CPT code and modifier based on the physician's notes. A detailed report and assessment will be submitted to the client showing a report of findings, recommendations and action items.
Option B - HIPAA Privacy and Security Audit
With the implementation of the HITECH Act, HIPAA compliance has assumed greater importance. The original HIPAA regulations laid the foundation for a national set of requirements to safeguard the privacy and security of individually identifiable health information. More recent changes have expanded and modified the regulations and included a mandate for the Department of Health and Human Services to audit providers for compliance.
Medical practices and business associates alike are required to become compliant with HIPAA regulations. Some of the requirements include:
- Informing patients about privacy practices
- Securing paper and electronic patient medical records – both at rest and in transit
- Conducting a thorough risk assessment of the confidentiality, integrity and availability of information held by the organization
- Updating Business Associate Agreements
- Developing policies for breach notification to patients and the media
Option C - The Baseline Audit
Cornerstone Medical Management staff will arrive on-site and provide a comprehensive compliance review of your office. This review includes NCQA guidelines, OSHA, CLIA, HIPAA, OIG, Medicare and Medicaid rules and regulations. The baseline audit provides an objective approach to determining if problems exist and provides a framework for developing a remedy for concerns.
Option D - The Comprehensive Compliance Plan
In addition to the Chart Review, HIPAA and Baseline Audit, Cornerstone Medical Management will develop and assist in implementing a comprehensive compliance plan that is tailored to meet the unique needs of your practice. As part of this plan, we can provide ongoing regulatory updates and recommend repeat chart reviews in order to achieve optimal risk management. An effective healthcare compliance program can help an organization spot errors in its processes, and prevent small problems before they become large ones, especially in the area of billing to government healthcare programs.
The process of a compliance audit is simple and easy to arrange - think of it as a wellness visit for your office!
Practice Management System
Cornerstone Medical Management's Front Desk Manager (FDM) software is a fully-functional practice management system provided to our clients at no additional charge. Integrated scheduling, charge and payment entry, fee schedule maintenance, complete access to your patient data, and many other features provide your staff with the tools necessary to run your practice effectively and efficiently.
How does it work? Your staff schedules patients, enters charges and over-the-counter payments received, issues receipts and has the information necessary to answer most questions asked by patients at your front desk. Your staff reviews and balances your daily patient flow for accuracy and completeness before transmitting this information to our office. FDM handles the secure, encrypted transmission of your data to our secure web server.
CMM's account staff takes over from there, editing and auditing your claims before the billing occurs. We handle the processing and application of all insurance payments; appealing unpaid or denied charges as needed.
FDM provides access to patient account information: charges entered, which have been billed to insurance(s), which have been paid and what line items may still be open.
For additional information or to schedule a no-obligation demonstration of the software, please contact us at 888.887.5259 or talktous@cstonemedical.com.
